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RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags (if applicable)

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods (such as swimsuits, underwear, etc), hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Some health and personal care items

Returns that are sent without prior authorization from us will automatically be rejected, and will not be credited and/or exchanged. To initiate a return with us, please email us at sales@desertflowerboutique.com.

There are certain situations where only partial refunds, store credit, and/or exchanges are granted: (if applicable)
* Any and all items with obvious signs of use, wear, and/or washing.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

We reserve the right to reject any form of refund or exchange depending on the condition of the returned items.

In order to protect both you and ourselves, we carefully inspect and record all items during the packing process in order to document the original condition of the item. If any damage is found during this process and a replacement is not available, we will attempt to notify you via email prior to making any decisions on how to proceed with the order (including cancellation, refunds, etc). 

Damaged Items(if applicable)
Damaged items will only be eligible for an exchange of the same item. If a replacement of the same item is not available, we will refund you your purchase amount (not including shipping) in the form of store credit.

In order to process a damaged item request, we will require photos/and or video documentation of the reported damage. We reserve the right to reject damage claims for any reason, including, but not limited to, if damage appears to be purposely caused or if you have a history of making frequent damage claims. If your damage claims is approved, we will automatically send you a replacement or store credit ; returning the damaged item is not required. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All refunds, both full and partial, will be based off the price that you paid at the time of purchase, regardless of any sales and/or promotions that were running during the time of purchase, or during the time of return.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at sales@desertflowerboutique.com.

Exchanges (if applicable)
If you need to exchange an item for a different size, send us an email at sales@desertflowerboutique.com with the product name and the desired size. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend all returns be sent using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For any general questions regarding our shipping and exchange policy, please email us at contact@desertflowerboutique.com